Refund policy
Return & Refund Policy
Last Updated: [DATE]
At [velrune], we want you to feel confident about your purchase. If something isn’t right, we’re here to help. Please read our Return & Refund Policy below to understand how returns, exchanges, and refunds work.
For any questions, contact us at [choudharishreeharsh@gmail.com].
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1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
The return request must be made within [4days ] of receiving the order.
The item must be unused, unworn, and in its original condition.
The product must include all original packaging, tags, and accessories.
Proof of purchase or order confirmation must be provided.
We reserve the right to decline returns that do not meet these conditions.
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2. Return Process
To start a return:
1. Email us at [choudharishreeharsh@gmail.com].
2. Include your order number and reason for the return.
3. Our support team will provide return instructions.
4. Pack the item securely and ship it to the provided return address.
Returns sent without contacting us first may not be accepted.
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3. Return Timeframe
Customers must request a return within [4days ] of receiving the item.
Once the return is approved, the item should be shipped back within [5days ].
Items returned after the allowed timeframe may not be eligible for a refund.
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4. Refund Process
After we receive and inspect the returned item:
We will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within [5days ].
Refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
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5. Exchanges
We offer exchanges for eligible items.
Exchanges may be requested if:
You received the wrong item
The product arrived damaged or defective
You need a size replacement (if applicable)
To request an exchange, contact [choudharishreeharsh@gmail.com] within [4days ] of delivery.
Exchange availability depends on stock availability.
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6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
1. Contact us within [4days ] of receiving the order.
2. Provide:
Your order number
Photos of the product
A brief description of the issue
We will review the case and may offer:
Replacement
Exchange
Full or partial refund
We will work quickly to resolve the issue.
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7. Non-Returnable Items
Some items cannot be returned for hygiene, safety, or product-specific reasons. These may include:
Personalized or custom-made products
Digital products or downloadable items
Gift cards
Items marked as Final Sale
Opened hygiene-sensitive products (if applicable)
These items will be clearly marked on the product page where applicable.
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8. Return Shipping Costs
Customers may be responsible for return shipping costs, unless the item is defective or incorrect.
Shipping fees are non-refundable, unless the return is due to our error.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
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9. Late or Missing Refunds
If you haven’t received your refund after the processing time:
1. Check your bank account again.
2. Contact your card provider or payment company.
3. If the issue continues, contact us at [choudharishreeharsh@gmail.com].
We will assist you in resolving the issue.
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10. Contact Us
If you have any questions about returns or refunds, please contact:
Store Name: [velrune]
Email: [choudharishreeharsh@gmail.com]
Support: [BUSINESS HOURS]