Shipping policy
Last Updated: [DATE]
Thank you for shopping with [velrune]. This Shipping Policy explains how we process, ship, and deliver your orders. Our goal is to make your shopping experience smooth and transparent.
If you have any questions, contact us at [choudharishreeharsh@gmail.com]. We aim to respond within [24/7].
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1. Order Processing Time
All orders are processed within [4-5days ] after your order is placed.
Please note:
Orders are not processed on Sundays, public holidays, or non-working days.
During sales, holidays, or high demand periods, processing times may be slightly longer.
If there is a delay with your order, we will notify you via email.
Once your order has been processed, it will be shipped to the address provided during checkout.
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2. Shipping Methods
We offer the following shipping options:
Standard Shipping
Express Shipping (if available)
Courier Delivery via trusted logistics partners
The available shipping options will be displayed during checkout depending on your location.
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3. Delivery Timeframes
Estimated delivery times may vary depending on your location.
Typical delivery times:
Local / Metro Cities: [4-5days ]
Other Regions in India: [40-50]
Remote Locations: [40-50]
Delivery times are estimates and may vary due to courier operations or external factors.
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4. Shipping Costs
Shipping costs are calculated based on factors such as:
Delivery location
Package weight
Selected shipping method
Shipping charges will be displayed at checkout before payment.
We may occasionally offer:
Free shipping promotions
Discounted shipping offers
These will be clearly shown on our website when available.
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5. Order Tracking
Once your order has been shipped, you will receive:
A shipping confirmation email
A tracking number
A link to track your package in real-time
Tracking information may take [24/7] to update after shipment.
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6. Delivery Issues and Delays
While we strive to deliver orders on time, delays may occur due to:
Weather conditions
Logistics partner delays
High order volumes
Incorrect shipping details
Unforeseen circumstances
If your package is delayed beyond the estimated timeframe, please contact us at [choudharishreeharsh@gmail.com] and we will assist you.
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7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
Delivery may be delayed or returned to us.
Additional shipping charges may apply for reshipping the order.
Please double-check your address before placing an order.
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8. Lost or Damaged Packages
If your order arrives damaged or appears lost in transit:
1. Contact us within [NUMBER] days of the expected delivery date.
2. Provide your order number and photos (if applicable).
We will work with the shipping carrier to resolve the issue as quickly as possible.
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9. International Shipping (If Available)
We may offer international shipping to selected countries.
Important notes:
Delivery times may vary between [40-50] depending on destination.
Customers are responsible for customs duties, taxes, and import fees required by their country.
Customs processing may cause additional delays beyond our control.
Available countries and shipping rates will be shown at checkout.
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10. Contact Us
For any shipping-related questions, please contact:
Store Name: [velrune]
Email: [choudharishreeharsh@gmail.com]
Support Availability: [24/7]